网购调查（09）

问题描述：

大家好，我现在在国外学习，这是个论文练习作业，希望大家能帮忙。
关于选项，可以多选，回答用中文也没有问题。因为是练习，所以时间很短同时还要做interview，所以没有翻译，我会尽量抽空翻译过来，见谅，谢谢各位同胞了。
1. When did you start shopping online?
1. Three years ago
2. From 2006-2008
3. This year
4. Never
2. What do you think of online shopping? (Please choose one number from 0-9, 9 means the highest, and 0 means the lowest. E.g. the first one, 9 means the most reasonable, 0 means the most unreasonable.)

Price: Reasonable 9 8 7 6 5 4 3 2 1 0 Unreasonable

Product quality: Good 9 8 7 6 5 4 3 2 1 0 Bad

Variety/Choices: Big 9 8 7 6 5 4 3 2 1 0 Little

Internet security:Trust 9 8 7 6 5 4 3 2 1 0 No confidence

Delivery: Satisfied 9 8 7 6 5 4 3 2 1 0 Unsatisfied

Refund & Return:Satisfied 9 8 7 6 5 4 3 2 1 0 Unsatisfied

3. Why you choose shopping online?
1.Saving time and energy.
2.Cheaper.
3.Can’t buy the exactly products from local stores.
4.Others____________ (Please specify)

4. What did you like best about your online experience?
1. Convenience
2. A great variety
3. Price
4. Service
5. Others_______ (Please specify)

5. Which part of service can be improved in your
opinion?
1. Communication
2. Descriptions
3. Delivery
4. Others_______ (Please specify)
6. Which kind of products do you like to buy online?
1.Clothes
2.Electronic goods
3.Fashion accessories
4.Books
5.Others_______(Please specify)
7. Would you like to describe your ideal shopping
website?________________________________________________

问题解答：

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