求助!用英语介绍酒店大堂副理的工作职责

发布时间:2024-05-16 00:32 发布:上海旅游网

问题描述:

请哪位英语高手帮我翻译下以下内容
工作职责:
1、每天当班前认真阅读交班本,了解当天的贵宾到店情况,客房入住率情况,宴会预订情况或其它重要信息。
2、巡视大堂,关注大堂卫生、灯光、背景音乐,确保大堂的安全。
3、对礼宾司及前台在岗情况及有声服务的管理
4、参加部门例会
5、安排好VIP客人接待工作
6、检查OK房,及客户拜访,并通过大堂副理日志向经理反馈
7、巡视各岗位,检查工作进度,抽查服务质量,纠正偏差,确保日常工作顺利进行
8、为当天生日客人做好安排(送蛋糕、鲜花等)
9、处理宾客投诉
10、检查客用保险箱使用情况
11、协助总台收银做好宾客的催帐工作。
这份东西关乎我面试成功与否,对我非常重要,希望哪位有识之士能解我燃眉之急。万分感谢
如果是用软件我也会,好我就不需要来求助了~~请哪位英语高手帮我翻译下。谢谢

问题解答:

工作职责Job describtion:
1、每天当班前认真阅读交班本,了解当天的贵宾到店情况,客房入住率情况,宴会预订情况或其它重要信息。Read the logbook before your work shift, To make the following clear:VIP arrive, Room occupancy, banqute bookinig and other important imformation.
2、巡视大堂,关注大堂卫生、灯光、背景音乐,确保大堂的安全。Make a round in the lobby, focus on the cleaning, lighting, background music, make sure the safety of the lobby.
3、对礼宾司及前台在岗情况及有声服务的管理Manage on the conciger and front desk, telephone service.
4、参加部门例会Attend department brifing
5、安排好VIP客人接待工作Follow up VIP guest recept.
6、检查OK房,及客户拜访,并通过大堂副理日志向经理反馈Check OK room, follow up guest visit, report(feedback) to the FO manager via DM logbook.
7、巡视各岗位,检查工作进度,抽查服务质量,纠正偏差,确保日常工作顺利进行Make rounds on each position, test their quality of service, correct their fault, make sure the daily work can go on smoothly.
8、为当天生日客人做好安排(送蛋糕、鲜花等)Follow up the brithday guest list on the day.
9、处理宾客投诉Follow up guest coments.
10、检查客用保险箱使用情况 Check the safe case in guest room.
11、协助总台收银做好宾客的催帐工作。Assist Operator and Casier,follow up guest relationship, bill payment.

1.A day shift duty to read this before and understand the day's guests to shop, the hotel occupancy rate, the dinner reservations or other important information.
2.Visits to the lobby, concerned about the health lobby, lighting, background music, to ensure the security lobby.
3.Director of Protocol and the prospects for on-the-job and the management of audio services
4.Departments to participate in regular
5.Arrangements for VIP guests reception
6.OK check room, and customer call through to the LobbyManagerfeedback
7.Visits to various positions to check the progress of the work, checks the quality of service to correct deviations in the daily work to ensure the smooth conduct of
8.For the day of the birthday guests to make arrangements (to send cakes, flowers, etc.)
9.To deal with complaints guests
10.Check the safe use of passenger
11.The total cash register to assist Taiwan to urge guests to do a good job working account.

1.A day shift duty to read this before and understand the day's guests to shop, the hotel occupancy rate, the dinner reservations or other important information.
2.Visits to the lobby, concerned about the health lobby, lighting, background music, to ensure the security lobby.
3.Director of Protocol and the prospects for on-the-job and the management of audio services
4.Departments to participate in regular
5.Arrangements for VIP guests reception
6.OK check room, and customer call through to the LobbyManagerfeedback
7.Visits to various positions to check the progress of the work, checks the quality of service to correct deviations in the daily work to ensure the smooth conduct of
8.For the day of the birthday guests to make arrangements (to send cakes, flowers, etc.)
9.To deal with complaints guests
10.Check the safe use of passenger
11.The total cash register to assist Taiwan to urge guests to do a good job working account.

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