问题描述：
问题解答：
Dear Officer:
I regret to express my disappointment to your Hotel by this mail.
Last night was my first time to have dinner with my friends in Season Hotel, I thought we would enjoy a harmony and delectable night there, and would be served warmly and carefully. Contrararily, it could be said as my worst night ever. We ordered some imported wine, and believed they would be undoubtfully genuine in such a famous hotel. To our surprise, they're not original, which was affirmed instantly as one of my friends engaged in the field of wine importation. Your client manager apologized to us, and agreed to exchange another one for us, but persist in we have to pay for the shoddy ones due to the envelop had been opened. Ridiculous, is it? It's certainly that we refused, then was the indifference attitude from your waiter and waitress. We forbeared to our limitation, cause we believe any problem could be solved under heartsease, and by no means did we try to bring any trouble to anyone, we talked with your client manager and agreed to order some more cuisine or some other ones that are more expensive as a balance, but your client manager's attitude made me furious by serving us cheaper dishes within the same menu in another table.
I felt it hard to imagine, and looking forward to your reply...
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