问题描述：
本次实习主要是为了让我们对所学的专业知识及其在实际中的应用有一定的感性认识，从而帮助我们将酒店管理课堂上所学的理论知识与实践经验相结合，为日后课程的学习打下良好的基础，更有利于对专业基础和专业课的学习、理解和掌握。同时这次酒店实习的经验将有助于日后就业。
刚到酒店的时候感觉什么事情都很新鲜，毕竟离开学校步入社会工作是第一次，每个人都挺激动的，都有一股使不完的劲儿，都把酒店看成是施展自己才华的舞台，想把自己的理论知识和自己的想法付诸实践中。但是理想和现实毕竟是有差别的。当我们正式走上工作岗位之后，发现很多事情并不是我们想象的那样简单，渐渐的我们的激情熄灭了.
我在酒店客房部实习，在上岗之前是要经过培训的。而培训的主要内容就是怎样铺一张床。教我们铺床的是我们部门主管，连铺床时每一步都有要求，而整个铺床过程包括甩单、套被子并铺平、三线合一和套枕套等都必须在三分钟内完成。首先的甩单就很困难，一般要求是一次完成，并且保证床单的中线要和整张床的中线重合。然后是给床单包角，即把床单整齐地包进上下两个床垫之中，这里要的不能让床单和床垫之间有空隙，否则床单将不能保持平整。接下来开始套被子，这个也很讲究，也很有技巧性，即只要把被子和被套的角相对应然后用里甩几下就行，其它可以细节整理，应该主要的是被子的中线要和床、被单的中线重合，这就是铺床过程中的“三线合一”。做完了这些，最后一步是把枕头放进枕套里，要保持饱满的一面朝向床尾，而且枕套开口的方向不是朝向墙壁就是窗户，在酒店行业中，这是很有根据的，曾经就看过一个案例说一个女客人误把项链放进枕套里了，就是因为枕套开口方向不符合规定。
当我正式去客房部实习之后才发现客房部服务员的工作还不仅仅是铺床那么简单。客房服务员的首要任务是清理客房。清理客房也是有一定规范可寻的。实习期间了解到，服务员进房间要先敲门，进门之后第一步是打开窗户，然后收拾垃圾，倒掉。接下来就开始整理床，要撤下已经被客人用过的被子、床单和枕套等，按照铺床程序一换上。这一切结束之后开始打扫卫生，要注意的是这里湿布一般擦木制家具，干布则则擦金属和玻璃制的家具，每一个小地方都不能放过，整体上擦拭次序呈环形，整个过程中还要把各种家具、器皿归回原位，还有检查房间里消耗了多少日常用品。很细节的事情如电话应该摆放在床头柜中间、放在便条纸上的笔头如何朝向和擦镜子时应注意斜着看几眼来检查镜子是否干净等等，在整个清理过程中都需要认真对待。打扫过之后要用吸尘器清理地毯，这里还要让吸尘器的吸口顺着地毯的文理移动，这样就既不会损坏地毯又能打扫干净地毯。最后一步就是把房间消耗掉的物品补上，如果有丢失的物品，则要记录并上报主管。实习期间就发生了一件客人弄丢了一块小方巾的事情，由于客人还没走，当客人回来时由服务员向客人说明情况，最终是客人要赔偿的。客房部服务员工作时还了解到，每个员工都要有安全意识，服务员要知道一般的消防知识。额外的，服务员还应对本酒店和本市比较了解，这样会为客人提供更多意想不到的服务，让客人更满意。
实习让我们对社会有了新的概念，当我走在长沙的街头，穿梭于这芸芸众生之中，我觉得自己真的如同沧海一粟，小的不能再小了，这个社会是如此的复杂，有时候让人感觉到身心疲惫。在酒店实习后来的一段时间里我变得 沉默寡言了，因为我发现面对这样的大千世界，我的想法和观点是如此的幼稚，我的胸襟还不够宽广，我只有静静地去观察去感受去磨练。让我感到庆幸的是我还有一年在学校的时间，这一年就像一个缓冲器，让我这个被现实社会击打的身心俱疲的士兵，调养生息，重新整装出发。
问题解答：
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The internship is to let us have learned of their expertise in the actual application of a certain perceptual knowledge, which will help us to the hotel management school class of theoretical knowledge and practical experience combined with the future course of the Learning to lay a good foundation for more specialized courses and on the basis of the study, understand and grasp. At the same time, the hotel's internship experience will contribute to future employment.
Upon their arrival in the hotel when things are fresh sense of what, after all, left into the school of social work is the first time, everyone could hang exciting, so that there are a never-ending enthusiasm, their hotel as their own talent Stage, want to own their own theory of knowledge and ideas put into practice. But the ideal and the reality is, after all, there are differences. When we embark on a formal job, it was found that a lot of things are not as simple as we thought, we gradually put out of a passion.
I am in the hotel room of the Department internship, in the post until after the training. The main content of the training is how to shop for a bed. Teach us is that we make the bed head, even when they make the bed every step there are requirements and make the bed the whole process including the rejection slips, blankets and sets of paving, three-in-one set of pillowcases and so on, must be completed within three minutes. The first single off very difficult, the general requirements for a completed sheet and ensure that the center line and the whole bed to the center line of coincidence. Followed by bed sheets to the angle, that is, the sheets neatly into the package of two mattresses from top to bottom, this should not be allowed to the sheets and the gap between the mattress, sheets or will not be able to maintain formation. The beginning of the next set of quilts, this is very important, very skills, that is, as long as the quilt and the quilt angle corresponding to the left, then a few on the line, other details can be collated, it should be the main thing is to be the center line of blankets and bed , The coincidence of the center line of linen, which make the bed is in the process of "three-in-one." After these, the last step is to put a pillow bed, to maintain the high side towards the bed end and open bed in the direction towards the wall is not a window in the hotel industry, which is well-founded, has been seen on a Case said that a female guest misuse Necklace to put in a bed, the bed is because the direction of opening non-compliant.
When I go to the official Department of practice room after room attendants found the work also make the bed is not just that simple. Room service is the primary task of cleaning rooms. Clean rooms also have a certain norms to be found for. During that practice, into the room attendants have to knock on the door, the door is the first step after opening the window, and then clean up the garbage, drained. Began to organize the next bed, it is necessary to have been removed guests used blankets, bed linen, and so on, according to a program put on bed. All this started after the end of the cleaning, it should be noted that this general wet wood furniture polish, then wipe dry cloth while metal and glass furniture, every little place can not let go, the order was to clean the whole ring, the whole process But also in a variety of furniture, utensils back in situ, and check the room number of daily consumption. The details of the very things such as phone should be placed in the bedside cabinet in the middle, on a note written on paper and toward how to polish the mirror should pay attention to Kanji Yan diagonally on the mirror to check whether or not clean, and so on, throughout the clean-up process needs to take seriously . After vacuum cleaner used to clean the carpet cleaning, there are going to leave the vacuum cleaner suction mouth moving along the carpet of Arts and Sciences, so that it can not damage the carpet cleaned carpet. The final step is to make room consumed the items up, if there are missing items will be recorded and reported to the head. During practice on the guests have taken place in a small square piece of lost things, as guests walk not when guests come back from the waiter to explain the situation to the guests, and ultimately reparation to the guests. Room attendants work also understand that every employee should have a sense of security, the attendants have to know the general knowledge of the fire. Additional staff to deal with this hotel and also a better understanding of the city, which will provide more customers for the unexpected, so that guests satisfaction.
Let's attachment to the community a new concept, and when I walk the streets in Changsha, the shuttle on this mortal, I really feel like a drop in the ocean, small is no longer a small, the community is so complex and sometimes To make people feel that mental and physical exhaustion. Hotels in practice for some time later I became silent because I found the face of this universe, my thoughts and views are so naive, my broad-minded enough, I have only to observe quietly to the feelings of To hone. I feel fortunate that I still have a year's time at school, this year is like a buffer, so I was real tired of hitting the soldiers, bearing be nursed back to health, ready to re-start.
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