问题描述：
一个论文 很重要 谁能给个 谢谢
问题解答：
I hope you will help：
Guide to receive plan
First, the pre-tour reception preparations
1 to study the plan reception
Guided tours before the arrival of the reading program and receive relevant information, detailed and accurate understanding of the tours of service and hospitality requirements of the important matters have to do a good job records. Including:
⑴ with the other team calls, records of contact with each other in order to contact.
⑵ tour of the location of human geography and recent news brief, and so do understand that to understand the number of members of tour groups, gender, name, occupation, religious beliefs and living habits.
⑶ Jietuan before the call to the station in advance (Airport), train to identify (the plane) arrive at the exact time.
⑷ have the means of transport in high-risk group: the local arrival and departure time, the use of the frequency of transport, time, the airport (station) name, if the aircraft is, then it is ok its ticket votes, or open vote; Before then again in advance to the airport (station) to see flight information desk to call (the train) is there any delay. Tourism and the car company or team, to confirm its type and the names of the drivers and their contact information; with the driver to determine the location of joint activities and his agenda and a specific time.
⑸ special issues: whether the standards for the reception of its special requirements, not to focus on the care of the guests, whether or not to apply for permits to visit the area around the project and, if relevant procedures will be handled in advance.
2, the implementation of the reception issues
Tour group arrived the previous day, together with the implementation of the various departments to check preparations for a variety of issues:
⑴ travel with the terms of the transfer or reception department, to verify the housing and vehicles (coaches, baggage car) readiness to understand tourists will stay at the hotel.
⑵ contact with the driver, and the schedule of activities to provide necessary explanations, to determine the airport (station, the terminal) tour to meet the time and place of parking.
⑶ ready for the necessary items: Jiezhan card, small flag, the coach signs, clearing the bill, the tour guide certificate, badge, business cards, such as Notepad. In some cases, tourist guides should also be ready to loudspeakers.
⑷ with the tour leader once again to determine whether changes in the activity.
Second, the reception of tour guides working procedures
1, to meet work
① to confirm arrival time, in the airport (train station) when clear whether the vehicles to travel, if possible, travel with the best vehicle to the common, such as not to go on, but we must remind the vehicle 30 minutes before arrival at the airport Fire (station). To arrive at the airport (train station), once again link vehicles to clear traffic in the clear what position, it can reach an agreement within the time the location of an appointment.
② arrive at the airport after the plane should talk to the manager, then I stand out in striking position to hold high the name written on the other team's flag or brand of each appointment, as well as other items to wait for contact.
③ the other team out, and the first leader to meet each other's ventilation. Guests check in the luggage of time, to inform the driver agreed to wait, the team has been arrived at as soon as the vehicle to the parking place, if the driver has not arrived, it must immediately inform the other side how much longer to reach, and then come The team leader, as far as possible delays in some time, and appease the tourists a good mood. Visitors baggage End collar, to verify the number, and they have not asked to go to the toilet, to check baggage inspection organizations. Correct, to lead the visitors to the vehicle car parking spaces.
2, guided tours along the way
⑴ to be in time to accompany and guide tourists to the Department by car. In the car, waiting to be with the side door, smiling, according to the order to allow tourists on the train at the same time quietly mind their own inventory of the number of people, such as the accuracy of the defeat, in order to drive, such as a small, should be the first To find. Guests on the train after the first of a brief welcoming speech, and then started to guide the work along the way, the main visitors to tell us about the local culture and traditions, customs, social life, economic development, such as specialty, so that visitors to the first destination to have a general understanding of the To facilitate the travel of the next.
⑵ arrived at the team hotel before the 10-15 minutes, again contact the hotel, whether or not the implementation of our hotel room set of plans, and his hotel room card ready. If the hotel will be missed our plan, they should immediately contact with our OP, and his master driving, in full or in the urban areas is about to switch, leaving enough time for the OP we have time to contact another hotel, such as all Accurate, the former to get off to remind visitors to bring their own good and the financial baggage, the next day to announce the itinerary, and the next day to get up, eat, get on the train. Get off after the first count everyone baggage inspection to check correct, the collective front to the hotel room to receive cards, so that guests can break into the room.
3, the end of the reception
, And other visitors back to the rest room, call the company to announce the successful completion of the work of OP reception. Summary of paternity to fill in the relevant documents for reimbursement form to come back to the finance department, while summing up the experience and shortcomings in order to avoid the next.
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