问题描述：
这里有83个问题,想请各位英文好的帮帮翻译一下,最好再回答一下这写问题,并不是很难,只是我的英文太烂了.用翻译软件又翻译得乱七八糟,实在是麻烦,所以希望有人提供帮助,谢谢了!
1. Are the Front Office clerks well groomed?
2. Do they all wear name tags?
3. Are their uniforms well pressed?
4. Do they report to work on time?
5. Do they sign on the daily sign-in/out sheet?
6. Do they take breaks as scheduled?
7. Do they acknowledge the guest immediately?
8. Are they friendly with considerate attitude?
9. Is the office neat clean and organized?
10. Is the used equipment in good working orde?
11. Are the stationeries at the determined par?
12. Are the collateral materials well stocked?
13. Is the office bulletin board current?
14. Is the staff familiar with the emergency procedures?
15. Do they know all inhouse services and facilities?
16. Are telephone calls answered within three rings? Did the employee give name, department and greeting?
17. Is the manning well scheduled according to the room forecast, number and time of check-ins/outs?
18. Does the staff understand the special card programs such as Gold passport, Private line or Courtesy Card?
19. Is the staff familiar with special rates and packages of the hotel and are the able to sell this to guests?
20. Are key inventories taken every day, and is the stock sufficient to replace missing keys?
21. Does the Front desk look clean, neat and organized?
22. Are safety deposit boxes properly handled?
23. Are all safe deposit keys accounted for?
24. Is the housekeeping department immediately notified when rooms are changed or late check-out is granted?
25. Are day rate rooms checked after receiving the A.M.housekeeper’s report?
26. Are day rate rooms checked after 6.PM for vacancy?
27. Is the FO staff familiar is computer down time proc. ter back-up reports?
28. Are they familiar with the schedule for running computer back-up reports?
29. Are sleepers well controlled?
30. Are they aware of potential skippers and bad credit risks?
31. Is the credit policy adhered to. Do they ask for a deposit of credit card imprint in advance?
32. Do they verify the information on the folio?
33. Do they give the registration card to fill out?
34. Do they review the registration card to fill out?
35. Do they ask for the method of payment?
36. Do they ask if the guest has any preference in the type of room and view?
37. Do they tell the guest the room rate?
38. Do they describe the room assigned?
39. Do they call the bellman for luggage assistance?
40. Do they introduce the bellman to the guest?
41. Do they address the guest by name whenever possible?
42. Do they wish them a pleasant day?
43. Is the room upgraded when a guest arrives and the requested room type is not yet available?
44. Do they try to sell the high rated rooms to walk in guests first?
45. Do they use the appropriate passports for the different types of guests?
问题解答：
接上
46. Do they explain “Express Check-Out” to guest who present a major credit card upon check-in?
47. Are VIP’s and special request blocked in the morning before their arrival?
48. Is a VIP list prepared every day and distributed to all department head?
49. Are reservations checked for duplicated bookings?
50. Is a “bucket check” done every evening?
51. Is the rate variance report reviewed each evening?
54. Are claimed reservations handled in an efficient and courteous manner?
55. Are rooms upgraded and special services granted after a guest has been accommodated at another hotel the previous night?
56. Are advanced deposits well controlled and posted?
57. Is the staff familiar with the turn away procedure?
58. Do they handle turn-away’s diplomatically?
59. Are messages efficiently and courteously handled?
60. Are room rebates well controlled?
61. Is the staff familiar with handling handicapped guests?
62. Do they ask for the room key upon check out?
63. Are remaining scheduled departures cleared shortly after check-out time, especially on sold-out nights?
64. Are they familiar with a procedure for a returning guest was has already tried to register?
65. Are no-show factors computed and used in selling the house?
66. Are they familiar with the rooms they are selling, including the bed type, the location, and the view?
67. Are the off-market rooms well controlled to ensure they are returned for sale as soon as possible?
68. Are they familiar with VIP handling procedure?
69. Are suites and Regency Club rooms well controlled to prevent problems with a future block?
70. Are they thoroughly checking the correct spelling of names and addresses and obtaining the guest’s signature?
71. Do they double check to see that the room key they pulled from the key slat is the correct room number?
72. Do they check for late changes (breakfast. Phone) at check-out?
73. When possible, do they orally verify the addition of the amount on the guest’s bill?
74. Do they verify the telephone charges with the guest?
75. Do they know the procedure for handling a telephone dispute?
76. Do they know the limits of all major credit cards?
77. Do they get approval on credit cards that go over the floor limit?
78. Do they place the return keys in the key hole immediately?
79. Are express check-out folios being processed in a efficient manner?
80. Is the night audit consistant in balance?
81. Is a list of high balance and cash-only accounts make up every night? Is follow-up done?
82. Do they know proper procedures for handling packages/parcels?
83. Do they know the money exchange policy?
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